General terms and conditions
van rental
Glossary
The " tenant The term "hirer" refers to the natural or legal person in whose name the rental contract is drawn up. If the hirer is a natural person, he/she is also the main driver and signatory of the contract. If the lessee is a legal entity (e.g. company, association, etc.), then the principal driver is the contract signatory.
The " lessor BabaCamper" refers to the company that rents recreational vehicles under the BabaCamper brand name.
The " vehicle "refers to the rented van or caravan by the lessor to the lessee. The "vehicle" is described on the "Descriptive Condition" sheet appended to the contract.
The " contract The "rental agreement", concluded between the lessor and the lessee, includes the general rental conditions (below), the description of the vehicle drawn up by both parties when the van is made available and returned, the invoice and the guarantee deposit.
Leasing a vehicle from a leasing company, formalized by drawing up and signing a leasing contract, involves l'unreserved acceptance of'any kind by the lessee of the general rental conditions. We therefore recommend that you please read carefully.
ARTICLE 1
WHAT CONDITIONS MUST THE TENANT MEET? WHAT DOCUMENTS MUST BE PROVIDED ?
The main driver and any additional drivers listed on the contract must be over 23 years of age and hold a valid driver's license issued more than three years previously.
At the time of signing the rental contract, the lessee/principal driver must present
- Valid identification
- Valid driver's license (duplicates or photocopies are not accepted). The license must be :
-
- Readable
- Valid: tenant must hold a B driving licence
- Held for more than 3 years, by a person over 23 years of age
- A means of payment to settle the rental charge
- A credit card for payment of the security deposit - amount not cashed during the rental period (details article 5.2)
Please note: Failure to comply with these conditions or to provide any of these documents will result in immediate cancellation of the contract, without refund of any sums paid by the renter to reserve the van.
ARTICLE 2
WHAT ARE THE CONDITIONS OF RESERVATION, RATES, PAYMENT, AND USE?'CANCELLATION ?
2.1 - Booking
The reservation of a vehicle by the renter is made directly via the babacamper.com website, and is validated only after payment by the renter of the minimum deposit of 30% of the rental price. The reservation is not effective until the rental company has received this deposit. This deposit constitutes acceptance of the reservation, and commits the renter to the future rental (see cancellation conditions in section 2.4).
2.2 - Rates
The rental price is that communicated by the rental company at the time of booking on the site.
The rental price includes:
- Local taxes (all prices include VAT)
- Vehicle rental price according to tariff period
- Accessories and furnishings added to the van
- Kitchen equipment
- Insurance and 24-hour assistance
- Mileage allowance: 200kms/day
- 2 authorized drivers
2.3 - Payment
Payment of the deposit (at the time of booking) and the balance of the rental (on the day of departure) can be made :
- By credit card
- In cash
- By instant transfer
The deposit can be paid by credit card, cash or certified cheque. The amount of this deposit is not cashed during the rental period (details article 5.2). The tenant authorizes BabaCamper to debit all or part of the security deposit in the event of sums due (details article 5.2.2).
In the event of non-payment or non-payment (exceeding the payment deadline)
- On reservation (deposit): reservation is cancelled
- When the van is made available: the rental is cancelled, with no refund of the deposit already paid.
- After the vehicle has been made available (failure to pay the rental amount after the hirer's departure):
- The rental contract is cancelled. The tenant is notified by telephone (Call + SMS)
- The vehicle must be returned immediately
- We will not refund amounts already paid (deposit).
- The lessee is liable for the rental amount plus a late payment penalty of 10%.
- In the event of non-return of the vehicle from the day following the day of cancellation of the contract, 2,000 MAD will be charged per day of delay, in addition to the rental price plus 10% in penalties. The lessee accepts that the lessor may charge these penalties to his or her credit card. In addition, the lessor may initiate criminal proceedings for failure to return the vehicle and for breach of trust.
2.4.1 - Cancellation by the lessee, excluding cancellation insurance
2.4.2 - Cancellation by the lessee, with cancellation insurance
In the event of a booking cancellation by the hirer :
- More than 45 days before the rental start date: the deposit is refunded after deduction of a lump sum of 500 Dirhams.
- Less than 45 days before the start of the rental period: the deposit is not refunded, unless the cancellation period allows the rental company to re-let the vehicle during the cancelled period. In addition, if the hirer wishes to make use of his own insurance to be reimbursed for the sums paid (deposit), he must first pay the total amount of his stay in order to obtain an invoice to present to his insurance company.
In the event of cancellation less than 48 hours before departure or no show on the day of departure, the balance will be automatically debited from the credit card used to pay the deposit.
2.4.3 - Early return on the part of the lessee, with cancellation insurance
In the event of the tenant's early return :
- No refunds will be made
ARTICLE 3
WHAT ARE THE CONDITIONS FOR MAKING VANS AVAILABLE AND RETURNING THEM? ?
3.1 - Description of the leased vehicle
The lessor provides the lessee with the reserved vehicle, characterized by:
- Type (from our range)
- Options and accessories (see options available on https://www.BabaCamper.com)
In the event that the vehicle is not available (due to breakdown, accident, delay by the previous hirer, etc.), the rental company undertakes to do everything in its power to provide the hirer with a replacement vehicle as soon as possible. This vehicle may have different characteristics to the one reserved by the hirer. In this case :
- If the hirer refuses the replacement vehicle, or the delay, the deposit will be returned in full (Please note: a vehicle of the same range, but with a different decoration to the one requested, does not constitute grounds for cancellation of the rental by the hirer).
- If the lessee accepts the substitute vehicle, and, if applicable, the delay, the lessor adjusts the rental price according to the new vehicle and its fittings and accessories (in the sense of a rate reduction only) and according to the new rental period.
If no alternative solution can be found, the rental will be cancelled and the tenant's deposit will be returned in full.
Under no circumstances may the customer claim damages to cover :
- The hirer's inability to provide the rental for the period agreed, or
- Late delivery of the van, or
- Replacement of the reserved vehicle with a substitute vehicle
3.2 - Availability of the van
The vehicle can be made available free of charge at the rental company's premises in Marrakech, or in any other Moroccan city in return for additional charges agreed in advance.
In the event that the lessee collects his vehicle from the rental company's premises, and leaves his own vehicle there for the duration of the rental period, the rental company will not be held responsible for any breakdown, theft or break-in, attempted theft, or damage to the vehicle caused by the forces of nature. Any such damage must be borne by the hirer and his insurers.
The lessor delivers the vehicle to the lessee in perfect working order, clean, with a full tank of fuel and clean water, and with all the administrative documents required for its use.
The condition of the vehicle (interior and exterior) is described in the "Descriptive Condition" section of the rental contract. The lessee and lessor undertake to record any apparent defects in writing before departure. During the first 10 kilometers of the trip, the lessee may contact the lessor to report any defects not identified when the van was made available. After this period, the rented vehicle will be considered to be in the condition described on this sheet.
The lessor will not consider any claims concerning apparent damage that has not been indicated on the "Descriptive condition" form.
3.3 - Returning the van
Unless otherwise specified in the contract, the vehicle will be returned to the same location as it was made available.
The vehicle must be returned on the date and at the time indicated on the rental contract.
- In the case of a request for return after the date indicated on the contract, the lessee must inform the lessor 3 days before the return date indicated on the contract.
- If the rental company agrees, the return date will be changed. In this case, the hirer authorizes the rental company to debit the hirer's credit card for the extra charge calculated on the basis of the current rental rate (low/medium/high season).
- If the rental company does not agree to this, and the vehicle is not returned on the date stipulated in the contract, 2000 MAD will be charged for each day of delay, in addition to the rental rate calculated on the basis of the current rental rate (low/medium/high season). The hirer accepts that the rental company may charge these penalties to his/her credit card. In addition, the rental company may initiate criminal proceedings for failure to return the vehicle and for breach of trust.
- In the event of a return on the date indicated on the contract, but later than the time indicated on the contract, the hirer must inform the rental company as soon as possible, and no later than the morning of the day of return. Any delay in excess of one hour may result in a charge of 500 MAD per hour.
In the event that the lessee refuses to sign the descriptive return statement for the van, the lessee may appoint, at his own expense, an independent automotive expert to draw up the descriptive return statement.
The vehicle must be returned :
- Clean inside and out: the vehicle must be in the same state of cleanliness as when it was handed over. The vehicle must be returned in an acceptable state of cleanliness (clean galley and crockery, bodywork in a state that allows it to be inspected).
- With a full tank of fuel (within 10km of the drop-off location)
- With garbage cans disposed of, waste water emptied and toilets emptied and cleaned
- With all fittings, accessories, locking systems and any anti-theft devices supplied on delivery
- With travel documents and all documents provided on the day of departure
Should this not be the case, any costs incurred in restoring the property will be borne by the hirer (see article 5 for details of the hirer's financial responsibility).
3.4 - RecupThe lessor's disposal of the vehicle, with breach of contract
The lessee authorizes the lessor to terminate the lease and repossess the vehicle at any time in the following cases:
- The tenant has not complied with the terms of the rental agreement and the general conditions.
- The lessee has provided the lessor with misleading information
- The vehicle appears to be abandoned
- The vehicle has not been returned on the day stipulated in the rental contract.
- Passengers or the vehicle are endangered
- The tenant is in default or late payment.
ARTICLE 4
WHAT IS THE RESPONSIBILITYÉ OF THE TENANT VIS-À-VAN SCREW?
The hirer/principal driver is solely responsible for the van. He/she is responsible for the proper use, maintenance and safekeeping of the vehicle and all documents and equipment entrusted to him/her.
4.1 - Safety van
When the vehicle is unoccupied, the hirer undertakes to ensure that it is parked in compliance with the law, and locked with the anti-theft devices supplied by the rental company.
The hirer must not leave the keys and vehicle registration documents (original vehicle registration document if supplied) inside the van.
He also undertakes to keep accessories such as GPS and telephones out of sight when the vehicle is parked and unoccupied.
4.2 - Van maintenance
The renter is responsible for the cleaning and routine maintenance of the vehicle during the rental period, including :
- Cleaning the interior and exterior of the van
- Check tire pressure - visually and with a pressure gauge if necessary - and inflate if necessary.
- In the event of a replacement, it must be made with tires of the same size, type and, if possible, brand, and with at least the same wear as those of the previous model. As a reminder, the two tires on the same axle must be identical in size, type, brand and wear.
- Checking of oil and other fluids (brake, coolant, etc.) every 5,000 km, and having them topped up by a professional if necessary, with prior notice to the BabaCamper agency.
- It is imperative to contact the rental company for the reference number of maintenance products (oil, brake fluid, coolant...) to be used.
- Checking fuel level and adding fuel (diesel only)
- Checking indicator lights (dashboard)
4.3 - Using the van
The hirer undertakes to comply with the recommendations provided by the rental company when picking up the van. These recommendations cover the driving of the van, the use of its original equipment, and the use of additional equipment added to the vehicle by the rental company.
The rental is strictly personal. The main driver agrees not to allow anyone other than himself/herself and the additional drivers mentioned on the contract to drive the vehicle.
The lessee/principal driver undertakes, for the duration of the rental period:
- To take good care of the material supplied, to observe the precautions for use, to avoid any improper handling which could damage the interior and exterior of the vehicle (e.g. tearing of upholstery, tearing of roofing, severe damage to upholstery and furniture, etc.).
- To inform the rental company of the presence of a pet on board (fee according to agency)
- Don't drink and drive
- Do not drive under the influence of drugs
- To respect the number of seats specified on the vehicle registration document
- To use the vehicle for personal purposes only
- Do not sublet the van
- Not to transport people or goods for remuneration
- Not to overload the vehicle beyond the maximum authorized weight as defined on the vehicle registration document.
- Not to exceed the maximum weight supported on the upper and lower berths in converted vans, i.e. 180 kg.
- Not to tow another vehicle, or use the rented vehicle to push another vehicle.
- Do not transport dangerous goods
- Not to bring the vehicle into contact with salt water
- Do not drive off paved roads (fields, mud, sand, unmade roads...).
- Not to travel on snow without the equipment provided by the rental company
- No smoking or vaping in the van
- Do not use abrasive sponges to clean the inside and outside of the van.
- Not to be mounted on the roof of the van
- Do not travel outside Morocco
- Do not drive after your license has been revoked
ARTICLE 5
WHAT IS THE RESPONSIBILITYÉ FINANCIÈRE OF THE TENANT ? HOW IS IT GUARANTEED ?
5.1 - Financial liabilityère of the tenant
5.1.1 - Van maintenance
The lessee is financially responsible for all cleaning and maintenance operations required for the regular upkeep of the vehicle during the rental period, as described in article 4.2 :
- Interior and exterior cleaning of the van.
- Addition of fuel (diesel) for the duration of the rental, and refilling of the tank at the end of the rental (done within 10km of the drop-off location).
- Oil and other fluids (e.g. Ad Blue, coolant, etc.) to be topped up, if necessary, by a professional at the end of the rental period, notifying the BabaCamper agency in advance.
- Replacement of gas reserves at the end of the lease during the lease term
- No need to refill water and gas tanks when returning the van.
The hirer will be liable for the cost of restoring the vehicle if the return inventory indicates that he/she has failed to comply with his/her responsibility to maintain the van:
- Fuel: in the event of a tank not being full, a flat-rate charge of 300MAD plus additional diesel fuel will be billed.
5.1.2 - Vehicle repair costs - damage covered by the insurance'insurance
The tenant's financial responsibility corresponds to the amount of the security deposit.
Refer to article 6 for details of the insurance taken out by the rental company, and the conditions of damage covered by your rental contract.
5.1.3 - Vehicle repair costs - damage not covered by insurance'insurance
In the event of damage not covered by insurance, the lessee is fully liable for the cost of repairing the rented vehicle by the lessor.
Refer to article 6 for details of the insurance taken out by the rental company, and the conditions of damage and theft not covered by your rental contract.
5.1.4 - Contraventions
The hirer is financially responsible for any fines and penalties (financial and criminal) incurred during the rental period: speeding, parking, etc.
In the event that the Renter fails to pay any fines, the Renter authorizes BabaCamper :
- to debit the security deposit by the amount of the surcharge required by the authorities. Applicable local taxes will be applied.
- charge an additional processing fee of MAD300M for tickets issued in Morocco
5.1.5 - Loss cland circulation permits
In the event of loss of the van's keys and/or registration documents, the hirer must make the necessary declarations for the issue of duplicates, and replace the items at his or her own expense.
If the keys are forgotten inside the vehicle, and if the vehicle has to be locked again, all the costs necessary to re-open and restore the vehicle will be charged to the hirer.
5.2 - Financial liability guaranteeètenant's deposit
5.2.1 - Payment of the security deposit
Renting a vehicle from the rental company requires the payment of a security deposit of 20,000 Dirhams, regardless of the level of protection selected by the renter. This deposit covers all sums owed by the tenant (see below).ès, section 5.2.2)
The security deposit is not cashed during the rental period.
The security deposit can be paid by credit card, certified cheque, bank transfer or cash.
The lessee accepts that the lessor is authorized to collect any sums due by the lessee under this contract. If the security deposit is established by credit card imprint, the lessee accepts that the lessor establishes a direct debit corresponding to the sums due.
5.2.2 - Return of security deposit
The security deposit is returned automatically 7 days afterès the return of the van. This period may be extended until full payment by the hirer of the following charges:
- Van restoration costs
- Contraventions
- Penalties for late return of vehicle
- Excess kilometre charge: 3.5 Dirhams per additional kilometer.
In the event of repair costs upon return of the van, the renter authorizes BabaCamper to immediately debit all or part of the security deposit:
- for lack of fuel, cleaning costs, late penalties
- following material damage and initial assessment by BabaCamper staff. If these damages require an expert appraisal by a repairer or bodybuilder, an invoice will be drawn up and sent to the renter after the return date. This invoice will give rise either to an additional payment by the renter, or to a refund from BabaCamper in the case of an overpayment.
ARTICLE 6
WHAT INSURANCE AND ASSISTANCE IS INCLUDED IN THE RENTAL CONTRACT?
6.1 - Coverage of the'insurance and'assistance
Insurance and assistance apply:
- For incidents and accidents involving the vehicle and third parties, under the responsibility of one of the drivers named on the contract.
- During the lease term
- Subject to compliance by the lessee with all his responsibilities towards the van, as described in articles 4.2 and 4.3. In the event of damage caused by the hirer due to improper use (e.g. torn saddlery, torn tent canvas, badly damaged furniture), the hirer is fully liable.
6.1.1 Insurance
The insurance contract included in the rental includes :
- Automobile liability insurance, to cover all damage caused by the drivers listed on the contract:
- Damage to third parties: buildings, property, people...
- Damage to vehicle passengers
- Personal driver warranty
- All-risk damage, theft, fire, natural disasters and vandalism insurance to cover damage to the rented vehicle. In the event of total or partial liability on the part of the hirer, this insurance includes an excess of 20,000 MAD, covered by the hirer's deposit.
- The deductible applies in full or in part, depending on the driver's degree of responsibility.
- The deductible applies to for each eventènement. Several deductibles are therefore applicable in the event of non-concurrent claims
6.1.2 Van assistance
Vehicle assistance included in the rental contract is available 24/7 (service not available in New Caledonia), and includes:
- Help with filling in the accident report form
- Help for flat tires
- Help when you run out of fuel
- Vehicle towing or breakdown service on site
- Accommodation in the event of vehicle immobilization (under the terms of the assistance contract)
- Repatriation to the rental company's premises in the event of vehicle immobilization (subject to the conditions of the assistance contract).
ATTENTION: in the event that the renter is repatriated by assistance and abandons the vehicle, if the renter does not have a written agreement from his BabaCamper agency, then the cost of repatriating the vehicle after repairs will be at his expense.
Assistance does not cover, free of charge, cases where the vehicle is immobilized in sand, mud or snow.
In the event of a claim, call the number on the document holder in your vehicle's glove compartment.
In the event of immobilization of the vehicle following an accident or incident, or following theft, the assistance contract and the rental company offer no reimbursement to the hirer for the interruption of his trip, nor any payment of damages.
6.1.3 Personal assistance
Personal assistance included in the rental contract includes :
- Medical repatriation (subject to assistance contract conditions)
- Coverage of a relative's visit in the event of hospitalization (subject to assistance contract conditions)
- Sending medicines abroad
- Reimbursement of medical and surgical expenses abroad (subject to assistance contract conditions)
In the event of a claim, call assistance on the number given on the document holder in your vehicle's glove compartment.
6.2 - Incidents not covered by the d'insurance
The following incidents and damage are not covered by insurance and are the full financial responsibility of the renter:
- Damage to and theft of the renter's personal effects and those of the van's passengers
- Damage occurring when the driver of the rented vehicle is not mentioned on the contract.
- Damage occurring outside the rental period specified in the contract.
- Damage occurring as a result of the renter's failure to comply with his or her responsibilities with regard to the maintenance and use of the van, as described in articles 4.2 and 4.3. Examples of damage not covered:
- Improper fuel use
- Damage caused by careless use of the vehicle (interior and exterior damage): Torn seats, broken or damaged components, etc.
- Damage caused by operating the vehicle in sand, mud or snow
- Damage caused by the tenant's state of drunkenness or intoxication
- Damage caused by incorrect or false information and/or declarations provided by the lessee to the lessor and its insurer, or by the voluntary omission of information by the lessee, or by the impossibility of using information provided by the lessee (particularly in the accident report).
- Damage caused by failure to provide the rental company with information relating to the claim (in particular the accident report).
- Damage caused by the lessee abandoning the vehicle or failing to return it within the period specified in the rental contract.
- Theft of the vehicle following its abandonment or failure to be returned by the renter within the time specified on the rental contract.
The lessee accepts that the lessor is irrevocably authorized to collect the sums due by the lessee to cover these costs, even if these sums exceed the amount of the security deposit.
6.3 - Operation of the'insurance against damage to the vehicle and/or third parties
In the event of damage involving the vehicle rented by the lessor, there are two possible scenarios:
- Damage caused is the total responsibility of an identified third party: the insurance of this third party is financially responsible for the cost of repairing the vehicle rented by the lessor. Provided that the third party is identified and insured, the cost of repair is borne by the third party. The lessee will be charged a handling fee of 500MAD.
- Any damage caused is the responsibility of the lessee in whole or in part: the lessee is financially liable.
In the event of disagreement concerning the amount of the vehicle repair costs notified by the lessor, the lessee will have the option of requesting, at his or her own expense, an expert appraisal carried out by a court-approved expert, within 10 days of notification of the request for payment sent by the lessor.
The expert's conclusions will be binding on both parties.
In the event that the renter is involved in several claims during the rental period, each claim independently will give rise to the application of compensation according to the above terms and conditions.
ARTICLE 7
WHAT TO DO IN CASE OF'INCIDENT, BREAKDOWN, THEFT ?
7.1 - What to do in case of'accident...
In the event of an accident involving the vehicle and a third party, the renter is responsible for :
- To complete an amicable insurance report (failing which the tenant will be deemed liable) allowing
- Identify the conditions of the claim, and the responsibilities of the various parties (tenant and third parties)
- Identify the third party: name, telephone number, driver's license number, license plate number
- Notify the lessor immediately, so that the lessor can
- Report the claim to the insurance company within 48 hours.
- Initiate assistance procedure, if necessary
7.2 - What to do in case of'incident or breakdown...
In the event of an incident or breakdown of the van, it is the responsibility of the renter :
- Notify the lessor immediately, so that the lessor can initiate the assistance procedure, if necessary.
- Not to carry out any repairs or replace any parts without the rental company's agreement.
- In the case of repairs or replacement of parts carried out with the agreement of the lessor, to draw up and keep the invoices in the name of the lessor. These invoices will be reimbursed by the lessor if the incident or breakdown corresponds to normal wear and tear and the lessee is not liable (see article 4, lessee's liability).
7.3 - What to do in the event of theft or attempted theft'break-in...
In the event of theft or attempted break-in resulting in damage to the van, the renter is responsible for
- Notify the rental company immediately so that the theft or attempted theft can be reported to the insurance company within 48 hours.
- Within 24 hours of the theft, lodge a complaint with the nearest police station or gendarmerie. You will receive a receipt for your report. This is the first step in the search process. It will also release you from liability if the thief causes an accident.
ARTICLE 8
PERSONAL INFORMATION AND FREEDOMÉS
8.1 - Use of personal information
The hirer accepts that the lessor collects personal information about him/her (address, telephone number, email...).
This information is confidential and will not be divulged by the rental company.
This information will be used by the lessor:
- To ensure the reservation of the camper vehicle and the establishment of a rental contract
- To feed the rental company's customer database (archiving customer information following rental, sending promotional offers with the renter's agreement, etc.).
- To settle any disputes and enforce the general rental conditions.
8.2 - Accesss, modification and storage of personal information
In accordance with the law, the lessee has the right to access, communicate, modify, rectify and delete personal information collected by the lessor. This right may be exercised by writing by post or e-mail to the rental agency with which the rental was contracted.
The lessor will archive personal information on a reliable and durable medium constituting a faithful copy, in accordance with the provisions of the French Civil Code. The rental company's archives will be considered by the parties as proof of communications, reservations, payments and transactions between the parties. These archives are accessible to the hirer on request by post or e-mail addressed to the rental company's branch with which he/she has contracted the rental.
8.3 - Mediation
In the event of a dispute, and af you are unable to submit a claim in writing to our services, you can
contact a Mediator free of charge to find an amicable solution to your dispute.
